SALES AND DELIVERY CONDITIONS

Sales and Delivery Conditions for purchases made on https://ie.ecco.com/en-IE (herein after referred to as the “Website”).

Click here to download a copy of these Sales and Delivery Conditions for future reference.

1            Introduction

1.1               The Website is owned and operated by: ECCO Switzerland AG, registration number: CHE-187.038.838, whose registered office is at Rothusstrasse 17, 6331 Hünenberg, Switzerland herein referred to as “ECCO”, "we," "us" and "our"). ECCO’s VAT number is CHE-187.038.838.

1.2               These Sales and Delivery Conditions apply to the purchase and delivery of goods sold on the Website for delivery in Ireland. If you wish to purchase our products and have them delivered in another country, please go to the ECCO website for that particular country (by selecting that country from the drop-down menu available on the Website).

2                   Ordering and purchasing of products

2.1               Products

2.1.1           The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

2.2               Purchasing

2.2.1           By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to these Sales and Delivery Conditions.

2.2.2           In order to place an order with us you must be: (i) over 18 years of age; and (ii) possess a valid credit or debit card, or bank account, as specified in point 2.5.

2.2.3           When placing an order you confirm that: (i) all details you provide to us are true and accurate, (ii) you are an authorised user of the credit card, debit card or other payment method used to place your order; and (iii) there are sufficient funds to cover the total purchase price and delivery cost if applicable).

2.3               Acknowledgement of your order and order confirmation

2.3.1           When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offer to purchase a product and will not constitute acceptance of your order.

2.3.2           A contract between us for sale of the goods will not be formed until your order is ready to be shipped, at which time we will send you an order confirmation e-mail as well as the invoice and shipment information. Therefore, the contract is concluded the moment when we send you an order confirmation e-mail and/or text message.

2.3.3           You accept that all communications regarding the order including order confirmation, invoice, delivery information etc. are sent via e-mail.

2.4               Price and Availability

2.4.1           All prices of the products available on the Website are provided in EUR and include VAT. For some orders you may be liable to pay an additional fee for delivery, and the value of such delivery fee shall be communicated to you prior to placing your order.

2.4.2           All orders are subject to availability and confirmation thereof as there may be rare occasions where it is not possible to fulfil an order (for example, two orders are placed for the exact same product and only one is available to send).

2.4.3           We reserve the right to cancel an order at any time before ECCO accepts the order if it is not possible to deliver the ordered product and ECCO has a reasonable, valid reason for the cancellation. You will be informed if such a situation arises, and any payment or reservation made on your payment card or other means of payment will be returned or cancelled.

2.4.4           We may from time to time offer products which are limited edition (i.e. such products will not be available permanently or long term). This means that if you wish to exchange or raise a valid claim with us regarding such products it will not always be possible to deliver an identical replacement product, in which case we will refund  the purchase price (and the cost of basic rate delivery at the time of the order) to you instead.

2.5               Payment

2.5.1           Information about your chosen payment method must be provided to us when placing an order on the Website.

2.5.2           Upon receiving your order we carry out a standard pre-authorisation check for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check or control check has been completed. Your card will be debited once the order has been accepted and we ship your products. For bank transfer your account will be debited as soon as the order has been placed.

·            We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit.

2.5.3           When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products.

·            Your connection is always secure with us and encrypted with 256 bit cipher.

·            ECCO Online Shop is using 3D Secure Visa and Mastercard.

2.5.4           For security reasons, we do not store any payment information in our database.

2.6               Discount Codes

2.6.1           We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though the Website.

2.6.2           The terms and conditions governing potential use of any discount code will be specified at the time of the campaign.

3                   Delivery

3.1               We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or events outside our control. We deliver free of charge within Ireland.

3.2               All products purchased from the Website are delivered pursuant to a shipment agreement. The service providers under the shipment agreement is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you when we deliver to your address unless we have given the purchased products to a carrier commissioned by you. Delivery will be made within 3-5 business days after your order has been accepted by ECCO. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time needed for delivery of the goods by the service provider. If we do not deliver the product as agreed or within 30 days, you can request a new delivery date. You will be entitled to cancel the contract for non-delivery in the event we cannot deliver the product within the new timeframe requested.

4                   ‘Click and Collect’ and ‘Click and Reserve’

4.1               You may reserve a product in one of our physical stores by using the ‘Click and Reserve’ option on the Website when that option is visible in the relevant country. You can also use the “Click and Collect” option in which case you are making an online offer to purchase the product and the only difference between “Click and Collect” and the online sales procedure is that for “Click and Collect” you pick up your purchase in the designated store.

4.2               When you reserve a product by using the ‘Click and Reserve’ option or offer to purchase a product using the “Click and Collect” option, you will receive an acknowledgement e-mail confirming receipt of your reservation. This email will only be an acknowledgement that we have received your request to either reserve a product or your offer to purchase and will not constitute acceptance of your reservation/order or an acknowledgement of that we have the ordered product in stock in the chosen physical store.

4.3               When the product(s) you have reserved or offered to purchase is ready for you in the store, we will send you an e-mail stating that your reserved or purchased product is now ready for you in the store. We will reserve your product for 5 days from the date of the e-mail referred to in this point 4.3.

4.4               Please note that, for the reservations, the actual price payable is the price valid at the actual pick-up time. In order to benefit from the discount available at the time when the reservation is made, we kindly ask you to pick-up the order during the campaign period or to finalize the transaction online by placing an order with immediate payment.

5                   Cancellation and returns

5.1               You may cancel an order up until the time of dispatch by contacting our Customer Care team (see contact details below under point 10). If we have taken payment the full amount will be returned to you via the original method of payment. This right of cancellation is in addition to your right to a refund set out in points 5.2 – 5.8 below.

5.2               When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made on the Website, you may return the ordered goods at our expense for a refund of the purchase price within 30 days of receiving the goods. On return receipt of the goods, we will arrange for a refund to be made to you within 14 days using the same payment method which you used to buy the product, unless you specify another payment method. You may also cancel any other service which you ordered as part of purchasing the goods

5.3               Any refund made under these Sales and Delivery Conditions shall be a refund of the price paid for the product and (if the product was delivered to you) the cost of basic rate delivery at the time of the order.

5.4               Separately, you can exercise your right of cancellation and return your item to us within 30 days by sending the item to:

ECCO (Poland) Sp. z o.o.   
ul. Sokołowska 24   
05-806 Sokołów   

Poland    

5.5               The deadline of 30 days is counted from the date when the ordered goods have been successfully delivered to you.

5.6               Your request to return an item may be sent to us in any form and by any means of correspondence. You may also use the specimen return form attached to these Sales and Delivery Conditions, and we will acknowledge receipt of any return form. You should send the goods within 14 days counted from the date of the request to return those goods. You will be responsible for the costs of returning the item to the address specified at clause 5.4 above, or any other ECCO sales point.

5.7               We will reimburse the purchase price of the returned goods to the original form of payment within 14 days from the date we: (i) receive the returned goods, or (ii) receive evidence from you that you have sent the goods, whichever is earlier. You will be notified via email when this refund has taken place. 

5.8               In order to speed up the return and the reimbursement of the purchase price, you may apply our return procedure: 

 The easiest way to return an item:

Step 1: Repack your items into the original shoebox or other original packaging without any postal labels.

        Step 2: Log in to our returns portal. You will need your order number and email address. The order number can be found in the order confirmation email.

Step 3: Print the label generated on the portal. The label can also be found in the return confirmation email you will receive once you have processed your return on the portal.

        Step 4: Attach the prepaid return label on your box/bag (please do not place the prepaid return label onto the original shoebox or other original packaging).

Step 5: Deliver the package to your nearest drop off point. You may find the closest drop off location at: https://www.anpost.com/Store-Locator

5.9               Returns may take time

5.9.1           It can take approximately 10 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label and to keep your receipt as proof of postage.

5.9.2           Your banking institution may require additional days to refund your account once they have received the payment from us.

5.9.3           Please note that if you do not use the provided prepaid return label, you are responsible for loss of, or damage to, the goods until they reach us at the designated return address.

5.9.4           If you do not use the provided prepaid return label to return the goods, you are obliged to cover the direct cost of returning the goods. We are responsible for return shipping costs if we have sent wrong or defective goods to you.

5.9.5           The returned goods should only be used to verify their character, features and functionality. You may try on the products, but you must only handle them as you would in a shop. If you return an item which you have used more than as permitted by this point 5.9.5. we may not refund you.

5.9.6           If you receive a defective or incorrect item or a damaged parcel with missing items, we ask that you provide photographic evidence. Please send a photo to our Customer Care team so we can investigate further (see contact details below under point 10).

5.9.7           We will refund your payment based on your instructions in the return form. We can only issue a refund to the same card used for the original purchase. We do not hold title to the returned products until the item arrives at the designated return address. Alternative returns policies may apply to particular products and product lines, and such policies will be notified to you prior to purchase of any product subject to such policies.

5.9.8           If you have any questions about our returns process, please contact Customer Care (see contact details below under point 10).

6                   Product warranty and claim handling

6.1               We are obliged to deliver to you the ordered goods free of any defects and in conformity with these Sales and Delivery Conditions.

6.2               If the ordered goods are defective, you have the right to:

(a)       request a partial or full refund;

(b)       demand exchange of the defective product for a product free from defects; or

(c)       demand that we remedy the defects.

6.3               Subject to point 6.4, you do not have the right to request a refund if we immediately and without excessive inconvenience exchange the defective product for one free from defects or immediately remedy the defect, at your request or with your agreement.

6.4               Point 6.3 does not apply where the product has already been replaced or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or remedied the defect when requested to do so by you.

6.5               If it is impossible to remedy the defect and to bring the product to conformity with the contract or it involves disproportionate costs in comparison with providing a replacement, we may replace the defective product for a product free from defects regardless of your request in this respect.

6.6               If you have a complaint regarding the products you have received please contact our Customer Care team (see contact details below under point 10) and they will inform you how to proceed and what information we need in order for us to process your complaint.

6.7               We will confirm the receipt of your complaint and respond to your complaint within 14 days.

6.8               We are responsible for the product defects if they are detected within two years from the date the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to claim a refund due to the products’ defects is limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or remedy of the defect, the time limit to submit a refund request is paused whilst the product is remedied or replaced.

7                   Personal Information/Privacy Policy

7.1               Please refer to our Privacy Policy (which can be viewed here)for details about what information we collect and process about you when handling your orders and about your rights as a data subject.

8                   Governing Law and venue

8.1               These Sales and Delivery Conditions shall be governed by and construed in accordance with the laws of Ireland, giving effect to its conflicts of law provisions. A printed version of these Sales and Delivery Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Sales and Delivery Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

8.2               Any controversy or claim arising out of or relating to these Sales and Delivery Conditions or your purchase of any products from the Website shall be settled by the competent courts of Ireland.

9                   Alternative methods of dispute resolution

9.1               Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for ECCO.

9.2               If we fail to find a satisfactory solution, you can file a complaint with the Competition and Consumer Protection if conditions are met. You may also use the European Commission’s online dispute resolution to register your complaint: http://ec.europa.eu/odr . This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address customercare.ie@eu.ecco.com.

10                Contact details

10.1            Contact details Customer Care:

Phone number: + 353 818701358

E-mail: customercare.ie@eu.ecco.com

Address: ECCO Europe Service Center sp. z o.o., Żwirki i Wigury 16B, 02 - 092 Warszawa, Poland, attn.: Customer Care 

11.         Return form

(Complete and return this form only if you wish to withdraw from the contract)    

To ECCO (Poland) Sp. Z.o.o., ul. Sokołowska 24, 05-806 Sokołów, Poland:       

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:    

ordered on (*) / received on (*);    

• name of consumer(s);    

• address of consumer(s);    

• signature of consumer(s);    

date    

(*) complete as appropriate    

Last updated: 03/2025 

TERMS OF USE

For https://ie.ecco.com/en-IE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ECCO WEBSITE OR MOBILE APPLICATION

Subject to these Terms of Use, ECCO Switzerland AG (referred to herein as "ECCO", "we", "us" and "our") provides you with access to https://ie.ecco.com/en-IE (hereinafter referred to herein as the "Website") and our mobile application software (referred to herein as the “App”). Our VAT number is CHE-187.038.838.

ECCO reserves the right to take any such action as it deems necessary (including without limitation, terminating access to the Website or the App, terminating your account and/or cancelling any order for products) in the event that it suspects you are engaging in fraudulent or unlawful activity, or acting in a way which breaches Terms of Use.

1                  Acceptance of Terms of Use

1.1               By accessing and using the Website or App, you are agreeing to these Terms of Use without limitation or qualification. If you do not agree to these Terms of Use, please do not access or use  this Website or App.

1.2               These Terms of Use are available via a link at the bottom of each page on the Website or may be accessed from the menu of the App. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use at any time and from time to time. Please check these Terms of Use before using the Website or App to review the terms that apply at that time. Your continued use of the Website or App confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to any changes to the Terms of Use, you should cease using the Website and App.

1.3               From time to time, ECCO may supplement these Terms of Use with additional terms pertaining to specific content or events (“Additional Terms”). Such Additional Terms will be uploaded to the Website or App to be viewed in connection with the specific content or events, and you will be asked to agree to such Additional Terms before engaging with the relevant content or events.

2                  Use of the Website or App

2.1               You may browse and use the Website and App solely for personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Website or App or any content made available on the Website or App: (i) for public or commercial purposes without the express written permission of ECCO; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Website or App or interfere with any other party's legitimate access to and use of the Website or App, You must not act in a manner likely to misrepresent or damage the ECCO business or brand whilst interacting with the Website or App.

              You will not use the Website or App to send junk mail, spam (commercial or non-commercial), chain messages or bulk communications of any kind.

2.2               You will not transmit, distribute, introduce or otherwise make available in any manner through the Website or App any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). We do not have an obligation to detect the presence of such Viruses. You may not use the Website or App in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Website or App. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Website or App. If you download software or any other content from the Website or App, you do so at your own risk.

2.3               If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details set out in Section 16.

3                  Copyright and Trademarks

3.1               The Website, App and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Website or App (the "Content") are the property of, or used with permission by, ECCO Switzerland AG and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Website, App or any Content. All rights to Content are reserved by and to the respective owners of such Content.

3.2               Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Website or App are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Website or App are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained on the Website or App grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Website or App without ECCO's written permission or the written permission of such third-party owner.

4                  User Communications

4.1               You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with ECCO on the Website or App or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications").

4.2               By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. ECCO does not verify, approve, endorse or sponsor any such User Communications submitted by you or other users of the Website or App. We reserve the right to terminate and/or deny your access to the Website or App if we determine, having good reason to do so, that you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

              Subject to the terms and conditions set forth in our Privacy Policy, which can be found here (the “Privacy Policy”), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to ECCO and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, transferable, irrevocable, worldwide license to use, transmit, copy, reproduce, distribute, publicly perform and publicly display the User Communications, and to prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Website or App and have all relevant licenses and consents from any relevant third parties. Further, ECCO and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

4.3               You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. ECCO will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

4.4               We may monitor or review any User Communications. We shall have no obligation to use, return, or respond to any User Communications. We act merely as a medium for distribution of User Communications. You agree to notify ECCO of any objectionable User Communications. If we become aware of are notified of any concern regarding User Communications, we will investigate the concern. We retain the right to remove any or all User Communications in our sole discretion.

5                  Personal Information/Privacy Policy

              We value your privacy and are committed to safeguarding your personal information. Please refer to the Privacy Policy for details about what information we collect on the Website or through the App and how we process, store and share such information.

6                  Termination/Suspension

              We may suspend or terminate your use of the Website or App at any time if we have good reason to do so. We reserve the right to change, suspend, or discontinue all or any aspect of the Website or App at any time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. Additionally, (before ECCO accepts the order) we may cancel any order placed through the Website or App if we have good reason to do so.

7                  Linking

7.1               The Website or App may contain links to other websites that are not owned, operated or controlled by ECCO or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely for information only. If you use these links, you will leave the Website or App. We are not responsible for your use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third-Party Sites, or the results that you may obtain from using any Third-Party Site. If you use any Third-Party Site linked on the Website or App, you do so entirely at your own risk.

If you intend to create any link from another website to any page on this Website or App, you must inform us via email at: customercare.ie@eu.ecco.com.

7.2               We reserve the right to prohibit creation of any such link at any time. Any permitted links to the Website must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Website, or App or any Content in frames or similar means on another website without our prior written permission is prohibited.

8                  Disclaimer

8.1               EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE WEBSITE, APP AND ANY CONTENT ON THE WEBSITE OR APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, ECCO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, APP AND ANY CONTENT..

8.2               UNLESS YOU INFORM US OF YOUR REQUIREMENTS, ECCO MAKES NO WARRANTY THAT THE WEBSITE, APP OR CONTENT WILL MEET YOUR REQUIREMENTS, ALTHOUGH WE MAKE REASONABLE EFFORTS TO UPDATE THE PLATFORM, ECCO MAKES NO WARRANTY THAT THE WEBSITE, APP OR CONTENT, OR YOUR USE THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE, OR ERROR FREE.

8.3               ECCO DOES NOT GUARANTEE OR WARRANT THAT THE WEBSITE, APP OR ANY CONTENT WILL BE FREE OF INFECTION FROM VIRUSES, WORMS, OR OTHER CODE THAT HAS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE OR APP IS AT YOUR OWN DISCRETION AND RISK.

8.4               THE WARRANTY DISCLAIMERS SET FORTH IN THIS SECTION 8 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

9                  Limitation of liability

9.1.1           WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABLITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS, AND FOR FRAUDULENT MISREPRESENTATION.

9.2               IN NO EVENT WILL ECCO BE LIABLE FOR ANY DAMAGES, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES (AND DAMAGES FROM LOST PROFITS, INTERRUPTION OF BUSINESS, LOST DATA), , WHICH ARISE DUE TO YOUR FAULT IN CONNECTION WITH YOUR ACCESS TO, INABILITY TO ACCESS, OR YOUR USE OF THE WEBSITE, APP OR CONTENT, OR RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE, APP OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

9.3               EXCEPT AS EXPRESSLY STATED ON THE WEBSITE AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, ECCO MAKES NO OTHER WARRANTY REGARDING ANY USE OF, OR ANY TRANSACTIONS ENTERED INTO THROUGH, THE WEBSITE OR APP.

9.4               THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 9 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW AND DO NOT AFFECT YOUR RIGHTS UNDER CONSUMER LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

10                Indemnification

10.1            Unless prohibited by applicable law, you agree to compensate each of ECCO, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from or related to , the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.

11                Governing Law and venue

11.1            We provide the services of the Website and App from our offices within Ireland. We make no representation that the content on our Website or App is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Ireland without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any controversy or claim arising out of or relating to these Terms of Use, your use of the Website or App or your purchase of any products from the Website or App shall be settled by the competent courts of Ireland.

11.2            You acknowledge that a breach of these Terms of Use which: (i) relates to intellectual property rights or confidential information; and (ii) is likely to cause significant commercial harm to ECCO, may result in irreparable injury to ECCO that cannot be compensated for adequately by damages. Consequently, ECCO shall be entitled, in addition to all other remedies available, to seek injunctive, specific performance and other equitable relief to prevent such a breach.

12                Alternative methods of dispute resolution

12.1            Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for ECCO.

12.2            If we fail to find a satisfactory solution, you can file a complaint with the Competition and Consumer Protection if conditions are met. You may also use the European Commission’s online dispute resolution to register your complaint: http://ec.europa.eu/odr . This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address customercare.ie@eu.ecco.com.

13                Remedies for Breach of these Terms by You

13.1            Without limiting any other rights or remedies, in the event that ECCO determines, having good reason to do so, that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, ECCO reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Website or App; (iii) discontinue your access to the Website or App, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action; and/or (v) any other action which ECCO deems to be appropriate.

13.2            If your ability to access and/or use the Website or App or any other service provided to you by ECCO is discontinued by us hereunder in accordance with these Terms of Use, then you agree that you shall not attempt to re-register with or access the Website or App, any other service provided by ECCO, through use of a different member name or otherwise.

14                Copyright Complaint

14.1            We respect the intellectual property of others, and we expect users of the Website or App to do the same. If you believe that your work has been copied and is accessible on our Website or App in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

ECCO SKO A/S

Att.: Group Legal

Industrivej 5

6261 Bredebro

Denmark

or at email: legal@ecco.com

14.2            We recommend that  claims of copyright infringement are made in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work  (or a copy of the copyrighted work) exists; (iii)  the URL or other specific location on our Website or App where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you,, that the above information in your notice is accurate and truthful, and that you are the copyright owner or authorized to act on the copyright owner's behalf.

15                Children

              Access to and use of the Website or App is intended only for people over the age of 18. The Website and App is not intended to be used by minor people under the age of 18 (“Minors”). Minors accessing the Website or App should obtain the permission and assistance of a parent or legal guardian. If you allow a Minor  for whom you are a legal guardian , to access the Website or App, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Website or App; and (iii) the consequences of any use of the Website or App by such Minor.

16                Miscellaneous

16.1            In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of these Terms of Use will remain in full force and effect.

16.2            Any failure by ECCO to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of our right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

16.3            You represent to ECCO that you have the authority to access and use the Website or App according to these Terms of Use. These Terms of Use and any Additional Terms constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

17                Contact Us

We welcome your comments and questions. Please contact us at:

ECCO Europe Service Center sp. z o.o., Żwirki i Wigury 16B, 02 - 092 Warszawa, Poland, attn.: Customer Care

Phone number: + 353 818701358

E-mail: customercare.ie@eu.ecco.com

Last updated: 03/2025