Once we receive your order, it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer possible to change or cancel your order.

If you wish to return any items from your order, please find the instructions on how to register your return in your shoebox or see our How to Return guide here.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

We would like to inform you that in the case of express delivery, the delivery should take between 1-2 days.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

You can track your order with An Post using the tracking number found in the shipping confirmation email titled "Your order has been shipped". To track your order, please click here.

By following 3 easy steps: Clean, Care and Protect, which will help you to prolong the look and feel of your shoes.

CLEAN Cleaning your shoes with our water-based cleaning products will effectively remove built-up dirt and revive the leathers while enhancing the product's freshness.

See the whole collection of CLEAN products.

CARE Care products soften, moisturise and improve the leather’s elasticity. The care products bring back the shine to shoes and prevent leathers from drying out.

See the whole collection of CARE products.

PROTECT Finish the routine by using one of our protecting products to Protect the leather against harsh weather conditions and keep rain and stains away.

See the whole collection of PROTECT products.

​To find the perfect Clean-Care-Protect products for your shoes, please see the product recommendations on our site when you put the desired shoes in the shopping bag, or contact our Customer Care on +353 818701358 or via email to customercare.ie@eu.ecco.com.

Please provide the name and article number of your shoes, and we will get back to you with a customised care product recommendation. ​

You can return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. We are not able to re-issue a promotion code.

To determine which size you need, please see our size guide.

Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page unless the item is sold out or not available in the online shop.

Please report any missing or damaged items within 7 days of receiving your parcel. This helps us process your claim quickly and coordinate efficiently with our delivery partner. We recommend checking your parcel as soon as it arrives and contacting our customer service promptly if there are any issues.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

We would like to inform you that in the case of express delivery, the delivery should take between 1-2 days.

You’ll receive the shipping confirmation via email as soon as your order has been shipped from our warehouse. To track your order with An Post, please click here.

We would like to inform you that in the case of express delivery, the delivery should take between 1-2 days.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

You can track your order with An Post using the tracking number found in the shipping confirmation email titled "Your order has been shipped". To track your order, please click here.

All shipping is free, no matter what or how much you buy in our ECCO Online Shop. The cost of express delivery is EUR 11.99.

Below is a list with the area exceptions we do not ship to. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO boxes.

We do not deliver to:

Denmark ***Please note we do not send to Greenland or Faroe Islands

Finland ***Please note we do not send to Åland

France ***Please note we do not send to Corsica

​United Kingdom ***Please note we do not send to The Hebrides, The Isle of Man, The Isles of Scilly, The Shetland Islands or The Channel Islands

Estonia ***Please note we do not ship to Pärnu County

We offer the following payment methods:

• Visa

• MasterCard

• Klarna

• Apple Pay

In case of payment by credit card, the full amount of your order is reserved on your account. Payment is debited from your card once the order is shipped.

Your invoice will be attached to the shipping confirmation email titled "Your order has been shipped" as soon as your order has been shipped from our warehouse.

It takes around 10 business days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel here using the tracking number from your return label.

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

If you wish to return a product, please refer to our return policy for detailed information: Return Policy.

​All return shipping is free of charge. For more information about returns, please see our Return Policy.

It takes around 10 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after you receive a return confirmation via email.

The amount will be credited to your PayPal account unless you have paid as a guest. In that case, the amount will be credited to your bank account.