It takes around 10 business days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel here using the tracking number from your return label.

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

Items must be returned within 30 days from delivery.

If you need to return a product, use the return documents found in the gray envelope included in the box.

• Step 1: Repack your items into the original shoebox without any postal labels.

• Step 2: Log in to our returns portal. You will need your order number and email address. The order number can be found in the order confirmation email.

• Step 3: Print your label generated on the portal. The label can also be found in the return confirmation email that you will receive once you have processed your return on the portal.

• Step 4: Place the prepaid return label on your package. (Please do not stick the prepaid return label on the original shoebox).

• Step 5: Take the package to your nearest collection point

• Step 6: Keep an eye on the tracker for your return. You’ll get an email/text message once we receive your returned item.

For more information about returns, please see our Return Policy .

We strongly encourage you to keep your receipt or postage confirmation.

You can follow your return within 24 hours using the tracking number here.

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The tracking number, which starts with ‘JJD,’ is found on the pre-paid return label above the bar code.

​All return shipping is free of charge. For more information about returns, please see our Return Policy.

It takes around 10 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after you receive a return confirmation via email.

To help ensure that your shopping experience is safe, simple and secure our ECCO Online Shop uses industry standard Secure Socket Layers technology (SSL).

Our ECCO Online Shop supports the Visa/MasterCard 3D Secure protocol. Your connection is always secure with us and encrypted with a 256 bit cipher. And for security reasons, we do not store any payment information in our databases.

If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

To ensure your information is kept private, we do not store any payment information in our database.

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