Items must be returned within 30 days from delivery.

Returns for purchases made between 14th November and 31st December 2025 will be accepted until 31st January 2026.

If you need to return a product, use the return documents found in the gray envelope included in the box.

• Step 1: Repack your items into the original shoebox without any postal labels.

• Step 2: Log in to our returns portal. You will need your order number and email address. The order number can be found in the order confirmation email.

• Step 3: Print your label generated on the portal. The label can also be found in the return confirmation email that you will receive once you have processed your return on the portal.

• Step 4: Place the prepaid return label on your package. (Please do not stick the prepaid return label on the original shoebox).

• Step 5: Take the package to your nearest collection point

• Step 6: Keep an eye on the tracker for your return. You’ll get an email/text message once we receive your returned item.

For more information about returns, please see our Return Policy .

We strongly encourage you to keep your receipt or postage confirmation.

You can follow your return within 24 hours using the tracking number here.

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The tracking number, which starts with ‘JJD,’ is found on the pre-paid return label above the bar code.

It takes around 10 business days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel here using the tracking number from your return label.

It takes around 10 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after you receive a return confirmation via email.

Once we receive your order, it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer possible to change or cancel your order.

If you wish to return any items from your order, please find the instructions on how to register your return in your shoebox or see our How to Return guide here.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

You can track your order with An Post using the tracking number found in the shipping confirmation email titled "Your order has been shipped". To track your order, please click here.

You’ll receive the shipping confirmation via email as soon as your order has been shipped from our warehouse. To track your order with An Post, please click here.

All shipping is free, no matter what or how much you buy in our ECCO Online Shop.

​All return shipping is free of charge. For more information about returns, please see our Return Policy.

We do not deliver to PO box addresses for security reasons.

Below is a list with the area exceptions we do not ship to. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO boxes.

We do not deliver to:

Denmark ***Please note we do not send to Greenland or Faroe Islands

Finland ***Please note we do not send to Åland

France ***Please note we do not send to Corsica

​United Kingdom ***Please note we do not send to The Hebrides, The Isle of Man, The Isles of Scilly, The Shetland Islands or The Channel Islands

Estonia ***Please note we do not ship to Pärnu County

Questions regarding products bought in local ECCO stores should be referred directly to the sales point where you bought your product. The store staff will assist you in the best possible way.

You can find details regarding local ECCO stores here.

To determine which size you need, please see our size guide.

Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page unless the item is sold out or not available in the online shop.

The product page for every item includes a description and images. For more information, please contact ECCO Customer Care.

Call +353 818701358

email: customercare.ie@eu.ecco.com

You use a promotional code by typing it in the appropriate box in ‘Your shopping bag’ before you check out. You will find additional information regarding the promotion in the disclaimer attached to the code.

You can return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. We are not able to re-issue a promotion code.

Your invoice will be attached to the shipping confirmation email titled "Your order has been shipped" as soon as your order has been shipped from our warehouse.

We offer the following payment methods:

• Visa

• MasterCard

• Klarna

• Apple Pay

Due to security reasons, we are not allowed to place an order on your behalf. You are more than welcome to contact our Customer Care team to get assistance with your online purchase.

In case of payment by credit card, the full amount of your order is reserved on your account. Payment is debited from your card once the order is shipped.

No. All customs and import charges are included in the price of your order.

You can unsubscribe by clicking the unsubscribe link at the bottom of your newsletter.

To help ensure that your shopping experience is safe, simple and secure, our ECCO Online Shop uses industry standard Secure Socket Layers technology (SSL).

Our ECCO Online Shop supports the Visa/MasterCard 3D Secure protocol. Your connection is always secure with us and encrypted with a 256 bit cipher. And for security reasons, we do not store any payment information in our databases.

If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

To ensure your information is kept private, we do not store any payment information in our database.

By following 3 easy steps: Clean, Care and Protect, which will help you to prolong the look and feel of your shoes.

CLEAN Cleaning your shoes with our water-based cleaning products will effectively remove built-up dirt and revive the leathers while enhancing the product's freshness.

See the whole collection of CLEAN products.

CARE Care products soften, moisturise and improve the leather’s elasticity. The care products bring back the shine to shoes and prevent leathers from drying out.

See the whole collection of CARE products.

PROTECT Finish the routine by using one of our protecting products to Protect the leather against harsh weather conditions and keep rain and stains away.

See the whole collection of PROTECT products.

​To find the perfect Clean-Care-Protect products for your shoes, please see the product recommendations on our site when you put the desired shoes in the shopping bag, or contact our Customer Care on +353 818701358 or via email to customercare.ie@eu.ecco.com.

Please provide the name and article number of your shoes, and we will get back to you with a customised care product recommendation. ​

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 5-6 business days from the day you place your order.

You will receive an order confirmation which contains the link to your PayPal payment. If for some reason the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal.

To help ensure that your shopping experience is safe, simple and secure our ECCO Online Shop uses industry standard Secure Socket Layers technology (SSL).

Our ECCO Online Shop supports the Visa/MasterCard 3D Secure protocol. Your connection is always secure with us and encrypted with a 256 bit cipher. And for security reasons, we do not store any payment information in our databases.

If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

To ensure your information is kept private, we do not store any payment information in our database.

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